Terms of service

TERMS OF SERVICE

Last Updated: June 2, 2026

Welcome to Qentrova. These Terms of Service govern your use of our website and services. By accessing our website or placing an order, you agree to these Terms of Service, our Shipping Policy, and our Refund Policy. If you do not agree, please do not use our website.

1. Use of Our Website

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to use this website for any unlawful purpose or in violation of any applicable laws or regulations.

2. Products and Orders

We strive to provide accurate product descriptions, images, pricing, and availability information. However, we do not guarantee that all information on our website is always accurate, complete, or current.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Correct pricing or product information errors.

  • Discontinue products without notice.

An order confirmation email does not constitute acceptance of your order. We reserve the right to review and cancel orders before shipment.

3. Pricing and Payment

All prices displayed on our website are subject to change without notice.

Payment must be successfully authorized before an order can be processed. If a payment cannot be verified or processed, we reserve the right to cancel the order.

4. Shipping and Delivery

Shipping and delivery estimates are provided for convenience only and are not guaranteed delivery dates.

Delivery times may vary due to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • High shipping volumes

  • Supply chain disruptions

  • Other circumstances outside our control

Customers are solely responsible for providing accurate shipping information during checkout.

Qentrova is not responsible for delays, failed deliveries, lost packages, or additional shipping expenses resulting from incorrect or incomplete information provided by the customer.

Once an order has been submitted for processing, modifications or cancellations may not be possible.

Please review our Shipping Policy for additional information.

5. Returns, Refunds, and Cancellations

All return, refund, exchange, and cancellation requests are governed by our Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted our Refund Policy before completing your purchase.

6. Customer Responsibilities

You agree to:

  • Provide accurate billing and shipping information.

  • Maintain the security of your account information.

  • Use our website in a lawful manner.

  • Not engage in fraudulent activity, abuse, or unauthorized chargebacks.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, branding, and website design, is the property of Qentrova and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Qentrova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

In all circumstances, Qentrova's total liability shall not exceed the amount paid by the customer for the order giving rise to the claim.

9. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

Qentrova makes no warranties, express or implied, regarding:

  • Product availability

  • Website operation

  • Uninterrupted service

  • Error-free functionality

10. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

Qentrova reserves the right to provide order records, delivery confirmations, communications, and other relevant documentation to payment processors and financial institutions in response to disputes.

Fraudulent chargebacks may result in order cancellation, account restrictions, or additional action as permitted by law.

11. Third-Party Services

Our website may contain links to third-party websites, services, or applications. Qentrova is not responsible for the content, privacy practices, or policies of third-party services.

12. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes become effective immediately upon posting on this website. Continued use of the website after any updates constitutes acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms of Service, please contact us using the contact information provided on our website.